I’ve been a customer of o2 since August 2009.

Since August 2009 my wife has made it quite clear that if if don’t move to another network, either our marriage, or my balls, are at serious risk.

The problem with o2 is that it’s very hard to receive and make phone calls. Mrs 9outof10 tells me that she can hardly ever get through to me. She’s very frustrated by this, and for lots of reasons, in the coming months, she needs to be able to be sure that she can call me and get through STRAIGHT AWAY.

I’ve had enough. So I called o2 today to find out if I can get out of my contract. The audio included here is both sides of my earlier call. I have cut out personal details, and cut HUGE chunks of hold-time out too. The actual duration of the call was 25 minutes.

As you can hear, I’ve had no joy in this call. I’m also certain that I’m not the ONLY person suffering with o2. If you’re having problems, let me know, I’d be interested to hear what the company has said to you too.