I’ve been a customer of o2 since August 2009.
Since August 2009 my wife has made it quite clear that if if don’t move to another network, either our marriage, or my balls, are at serious risk.
The problem with o2 is that it’s very hard to receive and make phone calls. Mrs 9outof10 tells me that she can hardly ever get through to me. She’s very frustrated by this, and for lots of reasons, in the coming months, she needs to be able to be sure that she can call me and get through STRAIGHT AWAY.
I’ve had enough. So I called o2 today to find out if I can get out of my contract. The audio included here is both sides of my earlier call. I have cut out personal details, and cut HUGE chunks of hold-time out too. The actual duration of the call was 25 minutes.
As you can hear, I’ve had no joy in this call. I’m also certain that I’m not the ONLY person suffering with o2. If you’re having problems, let me know, I’d be interested to hear what the company has said to you too.
Amazing! I've had similar problems with o2 customer services, although I haven't had the same call dropping problems as you. It's the same all round with the customer services of a lot of big companies: I've had some horrendous phone calls with BT and Tiscali broadband support and they always treat me like an idiot, trying to palm me off with saying that the problem is on the machine or the router even when i KNOW that it's their network. They often can't see a problem from the point of view of a customer and/or just run through their set script. You did the right thing asking to escalate the issue to management though, that normally works. Are we going to see a follow up story on whether the SIM card plan worked?
You should try the comedians at Monaco Telecom, when it rains, NOTHING works, no internet, phones, nothing. It's because the cables weren't laid properly, so they get noise in between them. Try teaching a research class on computers when it starts raining and one by one the whole lot goes off.Although personally I think you should have told her to suck your balls, she was getting really miffy.
Hey Ian – I have extremely similar O2 problems (worse on my new 3GS, the first gen was possibly better, if you can dare to believe it). I'd say 50%-60% of the time I call my boyfriend's phone, the call won't connect at all, and I need to re-dial two or three times to get through. Also get voicemail push notifications when my phone hasn't rung, even when it's just sitting on my desk, with full coverage. I blame the weather too.
Ian – I've found my O2 reception to be pretty poor at Kings X and at home in s.London, though good elsewhere. Haven't spoken to O2 about it, so no idea what its customer service is like. Good luck with getting a fix though…
Ian, this is just insane. Let's just repeat the same thing over & over again. O2 or no O2, customer service in the UK just sucks.
I had similar problems but seems fixed now – 99% sure it was due to a) the phone flipping between 3G and 2G (you can't receive calls while this is happening) and b) data transfer over 2G (which blocks incoming calls).Can't say I've noticed any missed calls since a) switching off 3G and b) reducing the polling frequency for email, etc.
pt2:no idea why you can't make outgoing calls. In my experience, mobile phone customer service teams don't fix problems – ever – they just push them back to the customer. I'm not sure they ever even try to diagnose a fault…
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